Positions Tourism.

Administration/Management

Companies of every sector and size have a Management department. Management is responsible for controlling and coordinating all the different departments of the company. An internship in this department allows the students to gain a general insight into the functioning of the company and the key factors for success.

The general tasks in a management internship are the following:

• Contact with suppliers and clients.
• Accounting and supervising of finances in general.
• Administrative tasks.
• Coordination between the different departments.
• Classifying documentation

Internships in the management department are for students with very good organisational skills wishing to gain a general insight into a company. It allows the students to develop good management and professional skills. An internship in management is a very strong asset to have on your CV because it implies good knowledge of every department in an organisation.

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Positions Tourism.

Entertainment/Sports activities

An internship in the Entertainment/Sports Activities department allows the student to be in direct contact with clients and organise and supervise different activities such as: night shows, water sports, theme parties, dancing, games, etc.

The main tasks in this kind of internship are the following:

• Organise and participate in the activities offered to the hotel guests.
• Inform the guests about the schedule of activities.
• Adapt the type of entertainment to the guests (children, adults, etc.)

This kind of internship suits students with a lot of energy who wish to improve their language skills. It allows them to gain a good insight into the tourism sector and develop excellent organisation and communication skills. This department attracts dynamic and creative students.

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Positions Tourism.

Quality / Auditing

This department exists mainly in luxury hotels. It is responsible for supervising all the internal processes in order to make sure the hotel is providing the highest quality service in a rapid and efficient way.

The tasks in the Quality department consist of the following.

• Supporting and supervising the internal processes of the hotel.
• Interviewing employees to obtain a global view of the processes.
• Implementing new norms and helping employees to integrate.
• Benchmarking (comparison of processes and installations with competitors).
• Supervising compliance with various norms.

An internship in the Quality and Audit department allows students to gain a good understanding of the global functioning of a hotel. Effectively, analyzing the different processes in all the different departments provides a good knowledge about the functioning of a hotel and the importance of excellent internal communication.

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Positions Tourism.

Kitchen assistant

The Kitchen department prepares the food for the hotel’s restaurants and buffets. This is where the different recipes are elaborated to offer a fresh and original cuisine to satisfy clients with high expectations.

The main tasks in this kind of internship are:

• Assisting the chef in the elaboration of the menu.
• Preparing the meat, seafood and fish cuts.
• Preparing the ingredients for the dishes.
• Montage of plates for an impeccable presentation.
• Assisting the chef in the organisation and cleanliness of the kitchen.

This kind of position is very interesting for students with a passion for international cuisine and original recipes. It is important to pay attention to every detail and to be precise to succeed in this department.

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Positions Tourism.

International business / B2B

This internship is ideal for students with a solid background in Economics searching for an opportunity to improve their knowledge of international business in a commercial department. This kind of position requires a dynamic profile and excellent commercial and communication skills in order to realise presentation to clients. Advanced language skills are normally needed for this kind of internship.

The main tasks for this position are:

• Prospecting and developing new markets on a national and international level.
• Negotiation with new clients
• Finalising commercial contracts
• Following of client companies and after-sale management
• Market research and competition analysis

This department is ideal for students who like to work with challenges and reach objectives. Good communication and persuasion skills are mandatory to obtain good results on a daily basis.

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Positions Tourism.

Purchases / Logistics

The department of Purchases/Logistics plays a major role in the strategy of every company. A position in this area is a very good opportunity to get to know the inventory processes of an organisation. Effectively, an internship in this sector requires daily contact with the clients and suppliers and precise supervision of all movements of merchandise in the company.

The most common tasks in this kind of position are:

• Management of international transportation
• Audit and control of shipments and orders
• Contact with suppliers and clients
• Sending of documentation (Incoterms, B/L)
• Calling for bids

This position is for students with an international business background that show an interest in logistics, purchase, supply chain and inventory. It allows the students to gain an overview of global logistic processes and improve their language skills at the same time.

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Positions Tourism.

Food and Beverage

Many hotels have their own private restaurant. The employees in the Food and Beverage department have to offer a high quality service during the meals, always smiling in order to ensure a pleasant stay. This position requires an impeccable personal presentation, good memory and a great sense or organisation.

The main tasks for this kind of internship are:

• Organising and preparing the restaurant area before eating hours.
• Memorising and presenting the menu to the hotel guests.
• Taking food and beverage orders.
• Serving food to the guests.
• Providing an excellent, professional service.

This kind of internship is directed at students with strong interpersonal skills and an impeccable personal presentation. To work in this department you must be dedicated and responsible.

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Positions Tourism.

Hotel management

This department plays a major role in the coordination of a hotel. This area establishes the general strategy and manages the different departments for a good professional harmony. The employees of this department are also in charge of implementing new norms in order to improve the hotel’s efficiency. An internship in Hotel Management is a very good opportunity to gain understanding of the general running of a hotel.

• Manage every department of the operational area
• Supervise the observance of the norms, standards and regulated processes
• Analyze and manage the complaints and suggestions of the hotel guests
• Implement, promote and control the quality standards and motivate the employees
• Communicate and promote the hotel culture.

Internships in this department are suited to students who wish to obtain a general experience in all the departments of the hospitality sector. It requires a background in management or tourism and a rigorous and serious profile.

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Positions Tourism.

Housekeeping

The Housekeeping department is in charge of ensuring the quality of the hotel installations, maintaining a rigorous control of the rooms, public areas and other cleaning services offered to the guests such as laundry and pressing.

The normal tasks for this kind of internship are:

• Organising and supervising the maintenance team
• Planning and managing the calendar
• Quality control of cleaning standards in guests’ rooms and public areas
• Managing the inventory of tools and instruments used by the housekeeping team.

This position is well suited for students who are looking for a first experience in the tourism sector. It requires attention to detail and a hint of perfectionism.

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Positions Tourism.

Marketing / Communication / Publicity

This department is in charge of promoting the image of the company in its environment. In order for this department to be successful, its employees need to show both creativity and a good understanding of the market at the same time. The main objective of the Marketing and Communication area is to capture the public’s attention so the consumers have a good impression of the company and, as a consequence, the market shares increase.

In this kind of internship the main tasks are:

• Market studies: Analysis of the competitors.
• Positioning optimisation in case of Web marketing.
• Marketing: Design, packaging, pricing, selling location.
• Marketing strategy in accordance with the market statistics.
• Publicity campaign: Slogan, spots, trademark.

Internships in Marketing and Communication are suited to students with strong creativity and imagination. In this department you must be proactive and dynamic in order to face challenges on a daily basis.

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Positions Tourism.

Reception / Front desk

Reception is a position that requires strong communication skills and demands a frequent use of multiple languages. An internship in the reception department is customer-oriented, informing the guests about the activities in the hotel and providing all relevant information for a pleasant stay. It also requires good organisational skills because the receptionist is in charge of assigning the rooms according to the availability.

The principal tasks in this department are:

• Organise the guests arrival and departure: Check-in and Check-out
• Provide touristic information about the region
• Inform about the hotel schedules for meals and activities in general
• Answer the phone and provide information in order to answer questions precisely

For the above stated reasons, internships in the Reception department are ideal for students wishing to practice a foreign language, develop professional interpersonal skills and obtain good knowledge of the hospitality sector through an international experience.

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Positions Tourism.

Human Resources

Working in Human Resources means direct contact with the employees. This department mainly serves to provide professional support for working contracts, training programs, payroll, and more. An internship in the Human Resources area offers a great variety of tasks to students. Nowadays, attracting the best talent and keeping it in the company is one of the biggest challenges of this department.

The major tasks and missions in a Human Resources internship are:

• Managing all internal documentation concerning the employees.
• Writing the working contracts.
• Providing support in the elaboration of training programs.
• Participating in the candidates’ recruitment process.
• Evaluating the employees’ performance in accordance with internal standards.
• Maintaining health and security measures in the working environment.

To complete an internship in the Human Resources department, one has to be responsible and able to juggle many different tasks at the same time. The best potential candidates for internships in this area are students with good interpersonal and analytical skills.

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Positions Tourism.

Reservations / Business B2C

This department exists mainly in big hotels or in international hotel chains. The employees of this department are the connection between the client and the hotel. They are in charge of the management and organisation of the hotel occupation.

The main tasks for this kind of position are:

• Customer service on the phone in different languages
• Managing the reservation database
• Calculating the future hotel occupation
• Calculating price changes according to hotel occupation and season
• Providing customer service to the hotels

The students assigned to this kind of position can apply their language skills on a daily basis since most of the time they will be in contact with international clients. This internship requires organisational skills and an interest in commercial tasks. This position is a great opportunity to combine the tourism and commercial sectors.

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Positions Tourism.

Public Relations

Public Relations are responsible for maintaining the good image and reputation of the hotel. Employees in this sector have to keep a strong, professional relationship with the clients and suppliers of the organisation at all times. Good personal presentation and excellent communication skills are key assets to succeed in this kind of position.

The main responsibilities in a Public Relations internship are:

• Contact with clients to assure a high-quality service
• Managing complaints and suggestions
• Contact with travel agencies
• Organising and assisting with the hotel’s activities

An internship in public relations is ideal for students who want to put their excellent communication skills into practice. This department communicates with all the other departments of the hotel on a daily basis. Students in this position will develop excellent interpersonal skills in a multicultural environment.

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Positions Tourism.

Tourism/Hospitality.

Tourism is a sector of activity that includes many different departments and their corresponding tasks. Tourist activity offers many different internship possibilities. Depending on the type of hotel and the region where it is located, students will be able to choose between different types of internships.

The general areas in the tourism sector are the following.

• Reception: Welcome the guests and manage the reservations.
• Food & Beverage: Customer service in a very professional way.
• Entertainment: Organise the different activities for children and adults.
• Kitchen: Learn and cook international recipes.
• Housekeeping: Management of the maintenance teams in charge of the rooms.

An internship in the tourism sector presents a great opportunity to get to know another country, learn and improve a foreign language and acquire fundamental professional skills. This kind of internship is aimed at students who want to gain a first professional experience abroad or simply those who want to discover a new culture.

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